Refund policy

Last Updated: July 25, 2026

At CedarCommon, we want every purchase to feel right. If something isn't, our return process is simple and hassle free.

Order Cancellations
You may cancel your order within 24 hours of placing it by emailing info@cedarcommon.com with your order number. After 24 hours we cannot guarantee cancellation, as your order may already be processing. Once an order has been dispatched it can no longer be cancelled, but you may return it after delivery under this policy.

30-Day Easy Returns
You have 30 days from the day your order arrives to return items. To qualify, items must be unused, in their original condition, and returned with all original packaging, tags, and accessories. Our support team will guide you through every step. Restocking Fee: $0. We never charge restocking fees.

Return Costs
Defective or Incorrect Products: returns are completely free if the item is incorrect, damaged in transit, or defective in any way.
Change of Mind: if the wrong item was ordered, the item doesn't fit, or you simply no longer want it, you cover the actual return shipping cost. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us: email info@cedarcommon.com with your order number and reason for return.
2. Pack Your Item: repack the item securely in its original packaging with all accessories, tags, and documents.
3. Send It Back: ship your return following the instructions in your return authorization email.

Refund Process
Once we receive your return, we inspect it to confirm it meets the return criteria. After approval, please allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.

Exchanges
We accept exchanges. For a different size, color, or product, email info@cedarcommon.com and we will arrange a quick exchange.

Order Not Delivered
If your order hasn't arrived within the expected delivery window, email info@cedarcommon.com with your order number. We will investigate with the carrier, and if the package is confirmed lost we will issue a full refund or send a replacement at no cost to you.

Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned. These are clearly marked as non-returnable on their product pages.

Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, and continued use of our website after changes are posted constitutes acceptance of the updated policy.

Questions? Visit our FAQ page or contact our customer service team.

Contact Information
Store Address: 123 Park Avenue, Montreal, Quebec, Canada
Store Email: info@cedarcommon.com
Store Phone: +15555555555
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.